URGENT: Vodacom Fibre Relocation — Unacceptable Service & Misinformation

I am absolutely furious with Vodacom Fibre’s handling of my relocation request. It has been over a month with no resolution, and instead of progress, I’ve been subjected to chaos, misleading information, and complete disregard for customer support. Here’s the timeline of incompetence: - I was initially told the relocation would take 30 days. - Then I was informed the previous owner's line was still active. - Next, 30 days apparently meant a full calendar month. - After that, the installation was said to be cancelled. - I was later told the team came to the property before my move-in date and “couldn't get hold of me”—despite NO missed calls or attempts to contact me. - Now, I’ve been told the relocation was cancelled entirely and the request closed without my consent. I’ve spoken to countless consultants, and every single one gives a different story. Management doesn’t bother responding, and no one seems accountable. Worst of all, each consultant blames the previous one for “incorrect information”—yet none are aligned or properly trained. This is beyond unacceptable. The lack of coordination, transparency, and respect for paying customers is appalling. I am deeply frustrated, extremely angry, and completely let down. I demand immediate escalation of this issue and proper resolution without any more excuses. If Vodacom Fibre cannot honor its commitments, I will have no choice but to take further action.

I would not recommend Vodacom FIBRE to ANYONE!!!!!!!!!!!!!!!