1 reviews | Active since May 2026
URGENT : Vodacom Fibre relocation - service unacceptable and misinformation
I am absolutely disappointed , frustrated and furious with Vodacom Fibre’s handling of my relocation request. It has been over a month with no resolution, and instead of progress, I’ve been subjected to chaos, misleading information, and complete disregard for customer support. Here’s the timeline of incompetence: - Order placed 23 March , and initially told the relocation would take 30 days and there would be no cost for the internal relocation. - Next, 30 days apparently meant a full calendar month. - After that, the installation was said to be cancelled as said there is no coverage for my fibre address request (however i have a live fibre connection, huh?). - NO missed calls or attempts to contact me ever. - Relocation request reloaded 17 April. . I’ve spoken to countless consultants, and every one gives a different story. Management doesn’t bother responding, and no one seems accountable. Worst of all, each consultant blames the previous one for “incorrect information”—yet none are aligned or properly trained. This is beyond unacceptable. The lack of coordination, transparency, and respect for paying customers is appalling. I am deeply frustrated, extremely angry, and completely let down. I demand immediate escalation of this issue and proper resolution without any more excuses. If Vodacom Fibre cannot honor its commitments, I will have no choice but to take further action. I would not recommend Vodacom FIBRE to ANYONE!!!!!!!!!!!!!!
However will appreciate speedy resolution , lets see
However will appreciate speedy resolution , lets see
*First review Saturday 2 May
*Contact response by Vodacom on 3 May; assured me that they will resolve/escalate, and call me back - needless to say, that did not happen to date 5 May
*Promised by a consultant on Saturday 2 May that someone would contact me and provide me a quote by Sunday 3 May . Also no reply/contact or email
* Follow-up call made on 5 May due to no responses, mails or calls - Now been advised by Vodacom Representative that according to the records the internal relocation was made on 7 April 2026. What a sick joke. And it isn't even April Fool's Day. On enquiry the Technical representative also advised that there are no other messages recorded since 7 April / no further information recorded. Please note the current ticket number quoted was for 17 April (after the 23 March one was cancelled and reinstated again) .
* It clearly represents that Vodacom does not have the systems to deal with these matters , have *********** personnel, Vodacom acting clueless and unable to provide the service after 7 weeks (SEVEN WEEKS). Worst of all, the internal relocation is not even on the radar for Vodacom Fibre anymore.
* Wonder if HelloPeter reviews actually concern Vodacom , as clearly no action has transpired on my case. No wonder so many bad reviews, I guess. What will help to get Vodacom become efficient ?
* I need to and want to cancel my Fibre line with Vodacom, which I guess is going to be difficult too based on this inefficiency.
* Please take this review as a warning NOT to make the same mistake as me. Vodacom seems pretty pathetic/useless regarding this matter all-round. DO NOT SUBSCRIBE TO VODACOM FIBRE
*First review Saturday 2 May
*Contact response by Vodacom on 3 May; assured me that they will resolve/escalate, and call me back - needless to say, that did not happen to date 5 May
*Promised by a consultant on Saturday 2 May that someone would contact me and provide me a quote by Sunday 3 May . Also no reply/contact or email
* Follow-up call made on 5 May due to no responses, mails or calls - Now been advised by Vodacom Representative that according to the records the internal relocation was made on 7 April 2026. What a sick joke. And it isn't even April Fool's Day. On enquiry the Technical representative also advised that there are no other messages recorded since 7 April / no further information recorded. Please note the current ticket number quoted was for 17 April (after the 23 March one was cancelled and reinstated again) .
* It clearly represents that Vodacom does not have the systems to deal with these matters , have *********** personnel, Vodacom acting clueless and unable to provide the service after 7 weeks (SEVEN WEEKS). Worst of all, the internal relocation is not even on the radar for Vodacom Fibre anymore.
* Wonder if HelloPeter reviews actually concern Vodacom , as clearly no action has transpired on my case. No wonder so many bad reviews, I guess. What will help to get Vodacom become efficient ?
* I need to and want to cancel my Fibre line with Vodacom, which I guess is going to be difficult too based on this inefficiency.
* Please take this review as a warning NOT to make the same mistake as me. Vodacom seems pretty pathetic/useless regarding this matter all-round. DO NOT SUBSCRIBE TO VODACOM FIBRE