1 reviews | Active since Sept 2022
URGENT - Vodacom Fibre Account Deleted - Poor Service
I was on a call with Vodacom Fibre team for over 30mins only to find that the first line technician at Vodacom did not log a service request. I called back today and was assisted by another person only to hear that the Vumatel team is off and cannot assist. Not even sure if a service request has been logged by Vodacom as I received no notification. Team needs to be held accountable for non performance.
My fibre account was deleted - no reasons or explanations provided. This happened last month as well. Went through a host of communications to resolve only to find out that its happened again. Vodacom last time blamed Vumatel for deleting the account, Vumatel said it was Vodacom who deleted it. Both providers bouncing off the problem to each other without offering a quick customer resolution.
Further to this, I am not credited for downtime, Vodacom team who promises to revert with updates don't follow through. It is quite frustrating and needs to be resolved asap.
Please URGENTLY active my services and ensure this problem does not repeat itself.
Regards Zahra
I have received no such call back from anyone. If anything I have been calling several times without receiving any satisfaction.
Please just reactivate my fibre account. This is all on Vodacom so fix the problem you created.
Regards
Zahra
I have received no such call back from anyone. If anything I have been calling several times without receiving any satisfaction.
Please just reactivate my fibre account. This is all on Vodacom so fix the problem you created.
Regards
Zahra
I understand from the Vumatel team that my account cannot be reactivated without them receiving a a sales order from Vodacom. Despite several calls to Vodacom to escalate this matter, I have not received any joy.
Can someone please send Vumatel a sales order so that the account can be reactivated.
Then your team can work on investigating why my account was deleted and a new sales order needs to be issued every time when I have had fibre since August 2022?
Please, I have called and emailed and am just reaching continous dead ends.
Can someone please sort this out asap.
Further to this I do not want to be billed for services that I do not have for the last 3 months. Please ensure my accoutn is credited.
Regards
Zahra
I understand from the Vumatel team that my account cannot be reactivated without them receiving a a sales order from Vodacom. Despite several calls to Vodacom to escalate this matter, I have not received any joy.
Can someone please send Vumatel a sales order so that the account can be reactivated.
Then your team can work on investigating why my account was deleted and a new sales order needs to be issued every time when I have had fibre since August 2022?
Please, I have called and emailed and am just reaching continous dead ends.
Can someone please sort this out asap.
Further to this I do not want to be billed for services that I do not have for the last 3 months. Please ensure my accoutn is credited.
Regards
Zahra