1 reviews | Active since Jul 2020
Urgent Vodacom Customer Care Needed
Vodacom.
Dear whomever it may concern. Every month on my cellphone contract it says I am in arrears, I call the accounts department and I ask them for the total amount. They give me what's on their system as they inform me that the app doesn't record correctly. I went to Vodacom Greenstone on September the 7th. I spoke to a lady called Mbali, of which I called the accounts department in from of her, got the total to clear the entire account and request a cancellation. All was paid on my account to show R0.00. I then called later that day and the accounts department said I was still in arrears and I must wait a few days for it to reflect. Waited. Nothing changed. So I went to Vodacom AGAIN in October the 24th And paid what I owed. Called again on the 24th to try cancel and the same thing. I go to Vodacom in November 28th, and they tell me I'm in arrears of over R1.3k ?? And they cannot cancel the month to month, I'm not even on a contract! I spoke to a gentleman and he helped me call the accounts, of which I spoke to a lady called Karabo Kekana of which she argued and told me I'm in arrears and I've been short paying, even though I literally call every month and the balance is suppose to be 0, she put the phone down! We proceed to call again and nobody can put me back through to the lovely Karabo, so I have to tell my ENTIRE STORY again for the millionth time.
I have had enough, all I wanted was to upgrade my number to a data contract but after all of this all I want is to cancel, I do not want anything to do with Vodacom, they are unskilled, unhelpful and I am sure I have overpaid this account months ago. Please sort this out immediately,I am NOT paying for December 2022 because you cannot cancel or help me.
Regards. Manuella.
They can kindly contact me via email - ***
They can kindly contact me via email - ***
I requested and you can find the voice recording in September for the TOTAL amount that I owe so I can cancell the contract.
They gave me a total of +-R1400, of which I paid in store.
Your accounts department GAVE ME the amount I owe and now you're still telling me I've short paid???? How on earth is that possible if I physically come in store and ASK for the amount to pay so I can cancel?
Find the phone recordings in September, October and November and please get back to me with the correct information because I am ready to go a legal route.
I requested and you can find the voice recording in September for the TOTAL amount that I owe so I can cancell the contract.
They gave me a total of +-R1400, of which I paid in store.
Your accounts department GAVE ME the amount I owe and now you're still telling me I've short paid???? How on earth is that possible if I physically come in store and ASK for the amount to pay so I can cancel?
Find the phone recordings in September, October and November and please get back to me with the correct information because I am ready to go a legal route.
All I get is the accounts department trying to get more money out of me.
I am not paying a single cent anymore for this month to month *******.
This was suppose to be cancelled in September as requested and promised.
It is now 2 months later.
Fix this immediately.
All I get is the accounts department trying to get more money out of me.
I am not paying a single cent anymore for this month to month *******.
This was suppose to be cancelled in September as requested and promised.
It is now 2 months later.
Fix this immediately.
It's the 8th of December now, you have cut my contract and you refuse to cancel it regardless of the many times I have tried cancelling and sticking to your "rules".
I have no way of using my cellphone now unless it's WiFi, do you understand how dangerous that is in South Africa as a woman?! I can't call, I can't text, I'm stuck if an emergency happens all because your company can't get their information correct.
If my contracts are not cancelled by the end of day tomorrow, I am taking this further.
It's the 8th of December now, you have cut my contract and you refuse to cancel it regardless of the many times I have tried cancelling and sticking to your "rules".
I have no way of using my cellphone now unless it's WiFi, do you understand how dangerous that is in South Africa as a woman?! I can't call, I can't text, I'm stuck if an emergency happens all because your company can't get their information correct.
If my contracts are not cancelled by the end of day tomorrow, I am taking this further.