URGENT UPDATE/ESCALATION: Vodacom Failed to Follow Up on Invoice Request

To the Vodacom Customer Care Team, This is an UPDATE to my previous complaint regarding my ongoing, multi-week struggle to obtain invoices for my deregistered mobile Following the initial posting of my review, a representative attempted to call me on Tuesday 21 October 2025 at 13h50 but I was unavailable. While I acknowledge the initial outreach, the subsequent failure to follow through is now the core of my complaint. The Current Failure to Act: The representative promised a follow-up call, but it has not materialized. Crucially, no email communication was sent to me, despite the fact that email would bypass the exact phone-line issues (being unable to speak to a person) that I outlined in my original complaint. This demonstrates a severe lack of commitment and operational logic in resolving a simple administrative request. My original issue remains: 1. I cannot speak to a human via the standard automated systems because the number is inactive. 2. I require these invoices for tax and accounting purposes. Vodacom's reliance on a single, failed phone call, and refusal to use an alternate, reliable communication channel (like email) for a critical administrative task, is entirely unacceptable. This failure to act constitutes a major lapse in customer service for former clients. Required Action: I demand immediate, proactive contact via email or a direct, successful call to arrange for the electronic delivery of the outstanding invoices. Account Holder Name: Heidi Kuyper This lack of effort, even after a public complaint, will be escalated further if immediate steps are not taken to resolve this.