Urgent: Unresolved eSIM Activation & Unwanted Calls on New Contract Line

Dear Vodacom

I signed up for an Apple phone contract on 23 September 2025 and requested an eSIM. Despite multiple visits to your stores at Tygervalley Mall, Vangate Mall, and N1 City Mall, no one has been able to assist me. I also contacted your call centre, but the chatbot (Tobi) could not resolve the issue.

To make matters worse, I am receiving strange calls and messages from unknown numbers on the line provided with this contract. I have been paying for this service without being able to use it properly.

I request that this issue be escalated urgently.