Urgent: Unresolved Cancellation Request – Poor Customer Service Experience

Despite my persistent efforts over the past several weeks, I have been unable to successfully cancel my contract. My attempts include:

Multiple visits to Vodacom branches, where I was redirected to the call centre,

Numerous unsuccessful calls to 082 195 (Option 2),

A conversation with a call centre agent named Dylan on 30 April, who was unable to locate my details and promised a follow-up that never occurred,

Further attempts on 5 May, during which I was told to pay again at the end of the month because "nothing had been registered."

To date, I have not received any confirmation that my cancellation request has been logged or processed.

As a loyal Vodacom customer for over 25 years, I find this experience deeply disappointing and unacceptable. The lack of accountability, transparency, and basic customer service suggests a deliberate attempt to frustrate customers trying to cancel their contracts — a practice that borders on *********.

There has been no reference number issued, no escalation path provided, and no follow-up as promised.

I am now formally requesting immediate assistance. What more must I do in order to have my cancellation request be logged and actioned without further delay.