Urgent: *****ulent Unauthorized Debits and Unresolved Refund — Request for Immediate Escalation

Vodacom has, for several months, debited my business account for another customer’s contract completely unrelated to my business. Despite my providing proof through bank statements and written correspondence, Vodacom admitted fault, cancelled the incorrect debit order, but has not reimbursed the funds, which total over R10,000.

In addition, after giving notice to cancel my account and serving my full one-month notice period, Vodacom failed to process the cancellation correctly, resulting in an additional, inflated month’s billing.

This situation involves unauthorized access to my business account and the mishandling of funds, which I consider extremely serious. I am requesting urgent escalation to Vodacom’s senior management or compliance department for resolution, failing which I will escalate the matter to ICASA and the Ombudsman for investigation.

After 20 years as a loyal customer, I find this lack of accountability and transparency deeply disappointing and unacceptable