KB
Kgotso B

1 reviews | Active since Aug 2016

14 Nov 2024, 12:12

Urgent: Request to Update My Address on Account

Dear Vodacom Team,

I am requesting once again for my address to be updated in your system to the correct address for my APP, Statements, Accounts and Invoices

Despite several requests, my address has not been updated, causing my online orders to be delivered incorrectly. I am quite frustrated with having to repeatedly make this same request.

If updating my address is not possible, please inform me so that I can proceed with canceling my contract immediately.

0
Replies (1)
Vodacom
Vodacom's reply14 Nov 2024, 12:17
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team