Urgent Request to Resolve Ongoing Billing Issue for Cancelled Vodacom Contract

Complaint Letter

Subject: Urgent Request to Resolve Ongoing Billing Issue for Cancelled Vodacom Contract

Good day,

I am writing to follow up on an unresolved issue regarding my cancelled router contract and the associated billing. Despite my efforts to resolve this matter through previous communications, the situation remains unaddressed, and I am increasingly frustrated by the lack of progress.

Several months ago, I entered into a contract for Wi-Fi services. Unfortunately, the router failed to provide a reliable signal. I repeatedly contacted your team to report the issue, and each time I was assured that a technician would be dispatched. Regrettably, no one was sent, and the problem persisted.

After several unsuccessful attempts to cancel the contract, I was finally assisted with the cancellation process. As instructed, I returned the router to your designated location two months ago. However, I continue to be billed for services I am no longer using. Each time I contact your support team, I am informed that the matter is “in process,” with no clear timeline for resolution.

This ongoing issue has caused significant inconvenience, and I find the level of service provided to be unsatisfactory. I kindly request that you urgently investigate this matter, ensure the cancellation is fully processed, and cease all further billing. Additionally, I would appreciate a confirmation in writing once the issue is resolved.

Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution.

Kind regards, RJ van Aarde [Date: June 25, 2025] ***