Urgent Request to Cancel Contract and Refund Incorrect Billings

I am writing to express my extreme dissatisfaction with the services provided by Vodacom concerning my cellphone contract. I have been attempting to cancel this contract for nearly six months and, despite numerous phone calls and assurance from one of your representatives that the matter had been resolved, I am still being debited.

To detail my experience: I made over 50 phone calls between January and July 2023, speaking with several different representatives, each of whom provided varying responses. The culmination of these conversations was a confirmation that my contract had been successfully canceled. However, much to my dismay, not only has my contract not been terminated, but unauthorised debit orders continue to be deducted from my bank account.

The undue stress and inconvenience caused by this prolonged issue are substantial. Not only am I being unfairly billed, but the time and effort I have expended in trying to rectify this situation have been extensive.

I kindly but firmly request the following:

An immediate cancellation of my contract without any further charges or obligations. A full refund for all unauthorised billings post my initial request for contract cancellation. A written confirmation of the contract termination and the refund process.

I believe that as a loyal customer, I deserve prompt and effective customer service. I trust Vodacom will rectify this matter urgently, restoring my faith in your company.

Thank you for your immediate attention to this matter. I await your swift response. I am currently in Portugal so I would like to be contacted either on my email or on my international number.