AO
Anthea O
1 reviews | Active since Mar 2021
16 Sept 2025, 09:27
URGENT REFUND REQUEST.
Vodacom owes me a refund. They double deducted from my account and said the money will be paid within 7-14 days. Im desperately needing the money and am not getting straight answers from vodacom. Iv submitted all the docs and today is day 16 since iv requested for the refund. Ref EC-21MY-1VJGMG. PLEASE SEND MY MONEY AS ANOTHER DEBIT ORDER WILL GO OFF ON THE 25TH ADDING TO WHAT YOU ALREADY OWE ME.
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Vodacom's replyOfficial
16 Sept 2025, 10:09Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply16 Sept 2025, 10:09
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
AO
Anthea O's updateReviewer Update
17 Sept 2025, 06:09I called vodacom customer care yesterday and was promised a manager will get back to me. Till now im still waiting. CLEARLY Vodacom is intending to keep my money which I will not allow. I might as well cancel my contract as I can no longer trust vodacom. They dont care for the clients and im getting this treatment from them after settling my arrears. Im so disappointed as Im not getting feedback and I need my urgent refund!!!
AO
Anthea O's update17 Sept 2025, 06:09
Reviewer Update
I called vodacom customer care yesterday and was promised a manager will get back to me. Till now im still waiting. CLEARLY Vodacom is intending to keep my money which I will not allow. I might as well cancel my contract as I can no longer trust vodacom. They dont care for the clients and im getting this treatment from them after settling my arrears. Im so disappointed as Im not getting feedback and I need my urgent refund!!!