Urgent refund from vodacom

Good day

I spoke to you a week or two ago about my problem. I have not had fibre connectivity for over one year and yet vodacom continues to charge me. I have made numerous calls but i have not been helped. Four months ago i decided to move from vodacom to open serve, this relocation was not done but i am being charged for the open serve fibre which i do not have.i need my refund urgently as i do not want vodacom in my life. You logged a refund ticket for me please give me an update about my refund.