pL
patricia L
1 reviews | Active since Jan 2016
19 Oct 2018, 06:03
Urgent query
kindly assist on the 17 October 2018 I had 1.1GB on my WIFI router I tried connecting to Google the device was on but had trouble connecting as I continued to try and connect it connected but I though its probably the network, I checked my balance then I had 1020MB as my balance 3 min later of still trying to connect with no luck I checked my balance then I had 00 as my balance, I need answers the call center staff cannot assist, as the do not have access to see what happened , my data is due to expire tomorrow the 20th.
your urgent assistance will be highly appreciated.
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Vodacom's replyOfficial
19 Oct 2018, 07:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2018, 07:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,