Urgent! Problems with cancellation of contract, convertion to prepaid and billing

Urgent! Problems with cancellation of contract, convertion to prepaid and billing iro cell no. ending with 2233!!! I phoned Vodacom Cancellations Dept on 22 December 2020 (first call, appr. 10am) in order to give 1 month's notice for the cancellation and convertion to prepaid of a phone contract under my name, that expires on 26 January 2021. The consultant lady told me she cant help me at that stage and advised me to phone back on 02 January 2021 to cancel the contract, as their customer service will be closed during the festive holidays. I phoned back on 02 January 2021 (second call appr. 14:45) and spoke to Nikheel who arranged that the contract will be cancelled and converted by end of January 2021. He also confirmed that my last bill will be due end of January. By the way he admitted that Vodacom's customer care was indeed open over the Festive holidays. So in actual fact I could have given exactly 1 month's notice on 26 December, if the previous lady consultant did not **** to me about the closing of the customer care service over the festive period! However, on 01 February 2021 we realised that nothing has been done and that the phone was still on contract! Again I phoned Vodacom Cancellations on 01 February (third call appr.11am) and a consultant changed it from contract to prepaid with immediate effect and all data and airtime on the sim was taken away. The consultant also confirmed that there will be no further payments due, as the bill was already settled at the end of January. However, the greatest shock was still to come! When I received the Vodacom statement yesterday, 11 February, I noted that I was billed for another R184.99 in respect of the cell number!!!???? I immediately phoned Vodacom's Billing Dept this morning 12 February (fourth call appr. 9:15am) and spoke to Tobile, to whom I explained the whole ordeal. She agreed that this is absolutely unacceptable poor service and that she would escalate the matter and send me a reference number. However, more than 4 hours later, Im still waiting for a reference no.! So it appears, she also just ignored my complaint! In view of the above, I insist that Vodacom urgently reverse the above billing amount and send me a revised statement indicating a nil balance! As client I cant be kept liable for the incompetencies and poor service of Vodacom's staff! I just like to add that if this matter is not solved urgently I will personally see that the debitorder for Vodacom will be cancelled and that we will port all our simcards to another service provider, as I'm sick and tired of Companies exploiting innocent, loyal clients due to their staff's own negligence, incompetence and poor service! Main Member: Cell No. ending 8046.