URGENT NEW PHONE ISSUE

I have just discovered that the second sim (SIM2) on my new phone is faulty. I received the phone last month, September 2024 on an insurance claim from the vodastore at Nelson Mandela Square, Sandton City.

I took the phone today to the store. They checked and confirmed that SIM2 does not work. They speculated that it could be a manufacturing fault or it could be related to the fact that the phone has been dropped. They said it needs to be assessed and booked in.

They sent me to a store, which they called a pop-up store, opposite Ackermans within Sandton City so that it could be assessed. I walked all the way to the store, only to find that it will only open at the end of October.

I then walked to the Sandton City store, opposite Edgars. The lady there called the Nelson Mandela store to reprimand them for misinforming me and sending me around. She confirmed that SIM2 does not work. I told her I was upset about the inconvenience and that I need a loan phone whilst my new phone is booked in. She sent me back to the Nelson Mandela store.

The manager at Nelson Mandela store told me that I should have checked SIM2 within 7 days. That obviously upset me more because, how was I to know, because SIM1, which I needed at the time, worked? How was I to know that there was anything with the NEW phone that I needed to check or that didn't work? The only reason I discovered that SIM2 doesn't work is when I ran out of data on SIM1 and needed to access my data on SIM2. He then told me that they also don't have loan phones and that I need to take the phone to a vodacom workshop.

I am EXTREMELY upset about this running around, incovenience and bad service. I pay over R2500 per month for this phone and I need it to be fully functional URGENTLY