NB
Nwabisa B

1 reviews | Active since Dec 2024

07 May 2026, 16:34

Urgent: Line Activation Required – Immediate Assistance Needed

I am extremely frustrated with the level of service I am currently experiencing. If there were an option to give a zero rating, I would do so without hesitation. At this point, I genuinely do not understand why I am still with Vodacom, especially having to chase after service when there are multiple competitors available.

I urgently need assistance with getting my line back online. I have already received the router, and my premises are fiber ready. There is no justification for the delay — please activate my fiber service immediately.

Kindly arrange for someone to contact me as a matter of urgency to resolve this issue without further delay. If this matter cannot be resolved promptly, please be transparent so I can make an informed decision and move to another service provider.

I expect urgent attention to this matter.

0
Replies (1)
Vodacom
Vodacom's reply08 May 2026, 07:46
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team