Urgent - Issue not resolved

My husband's contract was in arrears. Me, his wife, made a payment in FULL for the arrears. He was unable to do so due to being hospitalized. He is still in ICU on a respiratory ventilator and in a life threatening condition. I made payment on the Vodacom app and received a sms, that read "Bill payment successful and account will be updated shortly". Service is still not restored. I called 082135 and was redirected to the Collections department. Unfortunately I didn't get the name of the agent that I was assigned to. I received the WORST, MOST INHUMANE, RUDE AND DISSAPOINTING SERVICE EVER, from this female. I explained in detail that he is intubated, which means that there is a breathing tube down his throat keeping him alive in ICU, and cannot speak. This already is very traumatic for me to deal with, and having to deal with such service is just completely unacceptable. I do understand that he is the contract holder, but I only wanted a "yes" or a "no" answer. It was me, his wife that made the payment after all. It was not that I wanted to buy a house on his name. I only wanted to know if payment, which I, myself made from my account, was received. She said that she cannot tell me, she can only tell him. ***?? And worst of all, SHE DROPPED THE CALL while I was still inquiring how to go about to get the service restored. Vodacom can be assured that not I, nor my husband, will renew contracts with Vodacom when the time comes to upgrade.