Urgent inquiry regarding debit order after a cancelation

My Vodacom Wi-Fi contract was terminated on March 6, 2025, due to ongoing signal issues in my area. I had not been able to connect since February 9, 2025, and I had logged multiple tickets regarding these connectivity problems. One of your technicians, Delan, confirmed that there is no Vodacom tower in my area, resulting in the lack of signal. Given these circumstances, I believe it would be appropriate to process an unpaid cancellation and to refrain from charging me for services that could not be provided.

Additionally, I was contacted by a representative from your cancellations department shortly after, but unfortunately, we were unable to have a proper discussion due to timing constraints. I was informed that I would receive a follow-up call later that day, but I have yet to hear back.

I would appreciate clarification on the recent debit amount of R550.93, especially since my usual debit was R269.35. I do not understand the reason behind this charge, and I request that it be refunded as it was not authorized. I also wish to address the associated bank charges, which I believe should not fall on my account.