Urgent: Incorrect Debit & Missed January Installment Affecting Credit Record

Urgent: Incorrect Debit & Missed January Installment Affecting Credit Record

While I acknowledge and appreciate that an arrear amount was debited from my account, my agreed monthly installment for January was not debited as scheduled. As a result, I have now been reflected with a missed payment on my credit record — despite the failure to collect the installment not being due to any fault on my side.

This situation has placed me at a financial and reputational disadvantage, as the debit was not processed in line with our agreement. Had the installment been debited as agreed, this issue could have been entirely avoided.

Kindly confirm the following as a matter of urgency:

Will this missed payment be corrected and removed from my credit profile?

What steps will Vodacom take to rectify this error?

Should this not be resolved promptly, please advise on the formal escalation process.

Additionally, please provide the cancellation procedure should I decide to terminate my services.

I am extremely disappointed by this experience and trust that Vodacom will take immediate steps to resolve the matter. I look forward to your urgent response.