Urgent: Incorrect Credit Profile Update – Immediate Correction Required

I am writing to formally raise a complaint regarding the incorrect update made to my credit profile.

I made full payment for my WiFi account on 04 April, yet my credit profile has been updated to reflect this account as unpaid. This is both inaccurate and unacceptable, as it negatively impacts my credit record.

It is not my responsibility to continuously provide proof of payment when your systems should be accurately reflecting transactions. I urge you to review and improve your internal processes to ensure that payments are updated correctly and timeously, rather than relying on manual intervention.

As a result of this error, I am now unfairly affected due to what appears to be negligence in handling my account. Please note that I do not have any outstanding balance on this account, except for the current month-end billing cycle.

This is not the first time I have experienced such an issue, and it is concerning that even your consultants struggle to interpret account statements correctly. I have previously sent correspondence regarding this matter and have not received any response.

I therefore request the following as a matter of urgency:

Immediate correction of my credit profile Confirmation once the update has been completed Assurance that such errors will not recur

Your current level of service is deeply disappointing. While customer acquisition is handled professionally, the post-sale service does not reflect the same standard.

Please treat this matter with the urgency it deserves.