JB
Jaco B

1 reviews | Active since Aug 2010

12 May 2017, 08:58

******* URgent ***** Frustrating Samsung s6 user *******

<p>I'm a frustrating samsung user with a phone that gives me endless problems if the below is not sorted out i will take this further.</p> <p> </p> <p>First Time i took it back.</p> <p>I took my Phone to Vodacom Shop Woodlands on 20.02.2017 this year when it was 7 Months old. The phone started to overheat and reboot by itself, swithes off at random times which is making daily use of the phone difficult.</p> <p>They did software upgrades and changed the battery which sorted out the issues for a couple of days. Then it started again........</p> <p>Second time i took it back were on 1 May 2017.</p> <p>I took the phone back to vodacom Shop Woodlands they have sent it in for repairs again.</p> <p>I have collected the phone from vodashop woodlands Mall back on 9 May 2017. i have not even used the phone for a couple of hours and it started rebooting and swithcing off again.</p> <p> </p> <p>Please i can't go on like this, i herby request a NEW PHONE not a refurbished phone, because this phone is still brand new.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply12 May 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team