Urgent: Follow-up on Misrepresentation of Contract Terms and Loss of Benefits

Dear Consumer Website Team,

I am writing to follow up on my previous email dated 7 March 2025 regarding the misrepresentation of contract terms and loss of benefits associated with my 36-month contract. Unfortunately, I have not received a satisfactory response or resolution to the issues I raised.

As a reminder, I am still not seeing the 36-month incentive correctly app**** to my account, and I am being charged an incorrect monthly amount of R550, instead of the agreed-upon R469.99. This discrepancy has resulted in a loss of benefits and additional costs for me.

I would like to reiterate the importance of resolving this matter urgently. I request that you take immediate action to:

Correctly load the 36-month incentive onto my account, reflecting the benefits agreed upon in my contract. Adjust my monthly billing to the correct amount of R469.99, as per my 36-month contract terms.

I would appreciate it if you could provide a detailed update on the steps being taken to rectify these discrepancies and a specific timeline for when I can expect the adjustments to be completed. I would also like to know who will be responsible for ensuring that these issues are resolved and that I will not incur any further losses or costs as a result of these errors.

I look forward to hearing back from you soon and expect a prompt resolution to this matter.

Thank you for your attention to this urgent matter.

Kind regards, Hendrik