Urgent Follow-Up on Contract Cancellation and Refund Request

I am writing to formally follow up on the cancellation of my data bundle contract, which I initiated on 9 January 2025 at 15:26 via a call with your cancellations department.

During the call, I was informed that the final debit order would be processed at the end of February. I specifically inquired whether I would receive a confirmation of the cancellation via SMS or email, but the consultant advised that no such confirmation would be sent—something I found unusual.

To my surprise, a debit was processed at the end of March, prompting me to contact the cancellations department again. I was then informed that there was no record of the cancellation, and I was assured that the matter would be escalated and that a manager would contact me. To date, I have not received any feedback.

I am extremely disappointed by this lack of follow-through and communication. I request the following: 1. Immediate cancellation of the contract (if not already actioned). 2. A full refund for the unauthorized March debit. 3. Written confirmation of the cancellation and refund.

Please treat this matter as urgent. I expect a resolution without further delay.