Urgent follow up; No feedback received

I am writing to follow up on my previous complaint regarding the recent unjustified increase in my contract premiums. To date, I have not received any response from your team.

As mentioned, this is the third time I have encountered such an increase without any explanation or justification. This recurring issue is deeply concerning and significantly undermines my trust in Vodacom's commitment to fair and transparent billing practices.

I kindly request an immediate response addressing the following points:

1. A detailed explanation for the recent premium increase. 2. A reassessment of the charges to align with our original contract terms. 3. Steps Vodacom will take to ensure this issue does not recur.

Please be advised that if I do not receive a satisfactory resolution promptly, I will have no choice but to escalate this matter to the ombudsman for consumer rights protection.

I appreciate your urgent attention to this matter and look forward to your prompt response.