URGENT: Final Follow-Up on Contract Cancellation and Refund

Dear Vodacom Cancellations Department,

I am writing to follow up once again regarding my unresolved contract cancellation and refund. It has now been over a week since I spoke to Kagiso from the Cancellations Department, who assured me that I would receive:

An email confirming that my contract has been cancelled, and

Confirmation from my bank regarding the refund of three months’ worth of installments.

To date, I have received neither.

I have given Vodacom the benefit of the doubt multiple times and have exercised extreme patience throughout this process. Unfortunately, I now see that this has led nowhere.

If I do not receive a written response confirming the cancellation and proof of refund by the end of business today, I will have no choice but to escalate this matter further and have my legal representative contact you.

I trust this will not be necessary, and I expect immediate feedback on this matter.

Sincerely, Elsonia Ryck *** Account number: I***-6