Urgent Escalation: Unresolved Return and Upgrade After Nearly Three Weeks

For nearly three weeks, I have been subjected to shocking levels of incompetence while trying to return a phone and amend an upgrade. I have called almost daily, only to be bounced from one department to another with no one willing or able to resolve the matter. Each call results in a different story, which is both infuriating and unacceptable. The lack of accountability, consistency, and basic customer service is disgraceful. I expect immediate action to fix this issue once and for all. Can be assured after this resolved, I am changing my provider with haste. Been a loyal customer for many years but this is unacceptable and lots of companies out there that would want my business.