Urgent Escalation Required – Contract Not Activated After 4 Days

I am requesting urgent escalation regarding my new Vodacom contract. I received the handset four days ago, yet the SIM and contract are still not activated. The device cannot make or receive calls, and I have been told this is due to an “IT activation issue.”

Four days is not a reasonable timeframe for activation. Please escalate this to the backend activations/provisioning team immediately. Please provide a fault reference number and confirm when this will be resolved.

If the service cannot be activated within a reasonable time, I will exercise my rights under the Consumer Protection Act to cancel the contract without penalty.