Urgent: Double Payment – Request for Immediate Reversal (R3852.69)

On 19 December 2025, I paid my Vodacom bill of R3852.69 through the Vodacom app. I received confirmation that the bill was successfully paid.

However, on 22 December 2025, an amount of R3852.69 was debited from my bank account, even though the payment was already made via the Vodacom app. I have attached my bank transaction history, which clearly confirms that the amount in question was debited from my bank account. This proof has already been provided previously for your reference. Although my official December bank statement has not yet populated, the attached transaction history constitutes sufficient and valid evidence of the debit.

Despite this, the matter remains unresolved. I therefore require that the refund be processed immediately, without any further delay.