URGENT – Device Insurance Not Activated for iPhone 14 × 2 – Request Immediate Resolution

Dear Vodacom Support Team,

My name is Zinhle Mavimbela, Mobile: ***, Email: *** . I upgraded two iPhone 11 devices to two iPhone 14 devices on 01 December 2025 at iStore Eastgate.

On the same day, I visited Vodacom Eastgate to have my insurance updated from the iPhone 11 devices to the new iPhone 14 units. I was advised to call the Vodacom insurance line (***) to complete the process. Vodacom

On 02 December, I called *** and spoke to a representative (possibly named Mary Jane). I was told I needed to return to a Vodacom shop and that a form would be sent to me to complete. I never received that form.

On 05 December, I returned to Vodacom Eastgate. A representative gave me insurance forms to complete and asked me to send a copy of my ID via WhatsApp to ***, which I did that same day. However, I have not received any feedback, confirmation, or insurance policy documentation to date.

I have followed all instructions from Vodacom representatives and provided all requested documentation. Yet, my insurance for the two iPhone 14 devices has still not been confirmed as active, and I have received no policy numbers, documentation, or proof of cover. I provided my ID and completed the forms as requested.

I need this issue resolved immediately, as this is not the first time I have experienced challenges with the Vodacom insurance department. I explicitly requested the insurance at the time of upgrade, and I have been passed around without resolution. If anything happens to these devices without active insurance, I will hold Vodacom fully liable.