KM
Karen M

1 reviews | Active since Jul 2017

28 Mar 2019, 19:24

Urgent! ****************, still debiting my account without my permission for a contract that ended in 2017

My contract for my number ********** ended in 2017, and nodoby from Vodacom contacted me or neither emailed me( as normally before they would send my statements via email) so they can't lie they don't have my email address. Also they have my alternate contact details. Instead of calling me, they up till last month have been debiting my account for which they can even see I haven't used that sim for a year. I demand a complete refund of those debits which were after the contract ended. I shall not hesitate either to contact the Ombudsman as this is theft

0
Replies (2)
Vodacom
Vodacom's reply28 Mar 2019, 19:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team   
KM
Karen M's update28 Mar 2019, 21:34
Reviewer Update
Until this issue is resolved first, as I am aware how slow your consultants work to contact, kindly DO NOT debit my account, as it becomes a further escalation of the problem and test of my patience