Urgent Correction Required – Incorrect Adverse Listing on Experian

I am writing to raise an urgent and serious concern regarding an incorrect adverse listing placed by Vodacom on my Experian credit profile. According to Experian, Vodacom reported that I missed a payment, which resulted in a negative impact of –12 points on my credit score.

I have never missed a Vodacom payment. I currently have approximately eight active contract lines, including fibre, and I have always maintained my account responsibly. This listing is not only incorrect but has caused reputational and financial harm to me.

I have contacted multiple Vodacom consultants, yet no one has been willing to assist. In fact, I was incorrectly told that due to POPIA, Vodacom cannot help me. This is unacceptable and factually incorrect. According to Experian:

“First, contact the lenders directly and request them to send the updated information to Experian. This is usually the best (and quickest) way to get information updated. Once the lenders/creditors have sent the manual amendment request, it will take 5–10 business days for Experian to update their records.”

This clearly states that Vodacom, as the lender/credit provider, is responsible for correcting inaccurate information.

The adverse listing placed against my name is ******** and has negatively impacted my credit reputation. I require immediate investigation and correction.

I formally request the following:

Immediate verification of my payment history.

Immediate removal of the incorrect missed-payment listing from Experian.

Written confirmation that Vodacom has submitted the amendment request to Experian.

Feedback on what caused this incorrect listing to occur.

This matter must be treated with urgency. I expect a response and confirmation of corrective action within 5 business days.