URGENT COMPLIANT

good day on the 23th July 2020 i went to Vodacom Waverley Plaza to do a upgrade on my contract, the sales consultant by the name of Chris helped me. he recommended a package for me as i had given him my budget. we had chosen the Smart L Plus which considered of Huawei P40 lit midnight black + 20GB DATA X1 -(C)+ Huawei watch GT2E 46MM GRAPHITE BLACK @ R878 P.M. an additional X-BOX 1S+ 1 remote+3 games was added to the package deal at an extra charge of R184.42, the total contract amount of = R 1075.44 all was agreed and contract was signed on the same day. i was then told there was no stock of the X-BOX in the store and i could not take the phone or the watch without the XBOX, i then was told to wait a week before the stock had arrived, i was even shown on the computer that the warehouse had stock and they had put mine on order. After a week NO ONE had called, i then went in to find out what was going on, i was told the stock had not arrived yet and they would let me know the minute it came in.

Around the 31st of July i called the store as i yet had heard nothing! was told that there was still no stock!!!! Around the 4th August i phoned the store again, then to be told now THAT THE WAREHOUSE HAS NO STOCK AND THAT THE DEAL WAS GOING TO EXPIRE and that i could not get the deal that i SIGNED for!!!!

they tried to offer me a new deal which was going to cost me more!!!

i find this totally unacceptable and i will not except this! how can you sign a contract deal and get promised for 2 weeks its coming , to NOTHING!!!!

i then still was prepared to take a cheaper phone with the deal, to pay the price deal i had signed for , Avis the manager of Waverley Vodacom and the owner was rude and eventually said they would make a plan with vodacom to get the deal, i waited another +-3 weeks, to hear that vodacom is not prepared to help!!!

between the 3 weeks of waiting Avis had said that they had come right to get me the deal back from vodacom, and they where just waiting fir vodacom to send the deal through.

i really feel that this needs to be sorted out and that my contract i signed for still stands with what was originally agreed.

please let me know if i should email you my signed agreement. please contact me