Urgent complaint: Vodacom order approved but not fulfilled and continuously cancelled

Dear Vodacom,

I am writing to formally complain about the ********** lack of service we have received regarding our application submitted on 26 April 2026.

Our application was approved, we submitted every document requested, and even completed the debit check process. Despite complying with every requirement, we are still sitting without any outcome or delivery more than a month later.

What is even more concerning is that someone within your office appears to keep cancelling or interfering with our order for absolutely no valid reason. We have continuously followed up and have repeatedly been told that matters would be escalated or re-initiated, yet nothing happens.

This level of service is completely unacceptable.

We have spent weeks sending emails, providing documents, waiting for feedback, and chasing updates, only to be ignored or delayed repeatedly. There has been no proper communication, no accountability, and no resolution.

Please urgently:

Investigate why our order keeps being cancelled Reinstate and finalise the order immediately Confirm when delivery will take place Provide a clear explanation for the ongoing delays

We expect this matter to be resolved without any further excuses or unnecessary delays.

Kindly treat this as urgent and provide feedback today.