Urgent Complaint: Unresolved Recurring Ticket Subscriptions and Billing Issue

complaint regarding recurring ticket subscriptions that have been billed to my Vodacom account. Despite my numerous requests for cancellation since July 2025, the issue remains unresolved.I have contacted your customer care team every month to request the cancellation of these subscriptions, but I have been sent from pillar to post without any resolution. Each month, my bill continues to increase as these unwanted charges remain active. This ongoing issue has now caused my account to fall into arrears.

To make matters worse, I have recently been informed that Vodacom cannot cancel the subscriptions until the account is settled — yet the account continues to grow because of these very same charges. This situation is both unfair and unacceptable, as it effectively makes it impossible for me to bring my account up to date.