1 reviews | Active since Dec 2017
Urgent Complaint: Unprofessional Service and Billing Errors
Dear Vodacom Cancellation Department,
I hope this email finds you well. I am writing to express my deep frustration and disappointment with the service I have received from Vodacom in recent weeks, specifically concerning the cancellation of my contract.
On September 21, 2023, I contacted Vodacom to request the cancellation of my contract. I received a RAM collection reference number, V2P***, to track the collection of my devices. However, my experience since then has been nothing short of a nightmare.
Firstly, on Saturday, September 24, 2023, I received a message indicating that an upgrade had been processed, even though I had been patiently waiting for the collection of my devices as part of the cancellation process. This was a clear contradiction of my request for cancellation.
To compound the issue, on October 2, 2023, I discovered that Vodacom had debited my bank account for the very same contract upgrade that I had explicitly requested to be canceled. This billing error has caused significant financial inconvenience and distress.
Furthermore, my interactions with your call center on October 3, 2023, have been deeply disappointing. I spoke with a representative named Noluthando at 14:28, and her conduct during our conversation was highly unprofessional and rude. The call lasted for 10 minutes before she abruptly dropped it, leaving me without the reference I needed, as promised in your voice recording. Noluthando displayed a complete lack of respect and empathy for me as a customer.
I have attempted to resolve these issues through multiple calls to your call center on October 3, 2023, but I received no assistance from the three agents I spoke with. Additionally, I communicated with the RAM collection team and requested they call me an hour before arriving at my house, as I needed to collect my children from school. Regrettably, they failed to honor this request and didn't wait for me, despite promising to return.
My name is Lamkelo Jaxa, and my account number is I***-6. I am extremely frustrated and disheartened by the series of unfortunate events and the lack of professionalism and respect displayed by your staff.
I urgently request the following actions to be taken:
1. Immediate cancellation of the contract and a refund for any unauthorized charges. 2. A thorough investigation into the unprofessional behavior of Noluthando and the billing errors. 3. Clear and transparent communication regarding the status of my cancellation and the resolution of these issues.
I expect a swift resolution to these matters, as they have caused me substantial stress and inconvenience. Failure to address these concerns satisfactorily will leave me with no choice but to escalate this matter further and explore alternative courses of action.
I sincerely hope that we can resolve these issues promptly and amicably.
Sincerely,
L. Jaxa Account Number: I***-6
I appreciate your response, but I must express my continued frustration as no one from your team has contacted me regarding my complaint. The ongoing attempts to process the contract and debit orders are causing significant inconvenience. Additionally, I have not received any reference number from your call center to confirm that my cancellation request is being processed.
I urgently request prompt assistance in resolving these issues and ensuring the cancellation of my contract, as previously requested.
Sincerely,
Lamkelo Jaxa
I appreciate your response, but I must express my continued frustration as no one from your team has contacted me regarding my complaint. The ongoing attempts to process the contract and debit orders are causing significant inconvenience. Additionally, I have not received any reference number from your call center to confirm that my cancellation request is being processed.
I urgently request prompt assistance in resolving these issues and ensuring the cancellation of my contract, as previously requested.
Sincerely,
Lamkelo Jaxa
I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the handling of my recent query and billing issues.
On 06/10/2023, I reached out to Vodacom regarding a query I had, and I was informed that a response had been sent to me privately. However, despite waiting patiently for a response via call or email, I have not received any communication from your team to address my concerns. This lack of follow-up has left me feeling frustrated and unheard as a customer.
Furthermore, I have noticed that Vodacom has continued to push debits from my account, even though my query remains unresolved. As a result, my account is now in arrears, and I am concerned that this could potentially lead to adverse consequences for my credit profile. It is alarming that a reputable company like Vodacom would engage in such practices without addressing customer issues promptly.
I must emphasize that the way my situation has been handled is entirely unacceptable. It reflects poorly on Vodacom's commitment to customer satisfaction and care. I have been a loyal customer for [insert duration], and I expected better service from a company of Vodacom's stature.
I kindly request that you urgently investigate and resolve my query, as well as rectify the billing issues affecting my account. I also ask that you halt any further debits until this matter is resolved to prevent any further damage to my credit profile.
I believe that resolving this situation promptly and to my satisfaction will help restore my faith in Vodacom as a service provider. Please respond to this email or contact me directly at [your contact number] at your earliest convenience to address these issues.
I look forward to a swift resolution to this matter and hope that Vodacom can demonstrate a renewed commitment to its customers.
I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the handling of my recent query and billing issues.
On 06/10/2023, I reached out to Vodacom regarding a query I had, and I was informed that a response had been sent to me privately. However, despite waiting patiently for a response via call or email, I have not received any communication from your team to address my concerns. This lack of follow-up has left me feeling frustrated and unheard as a customer.
Furthermore, I have noticed that Vodacom has continued to push debits from my account, even though my query remains unresolved. As a result, my account is now in arrears, and I am concerned that this could potentially lead to adverse consequences for my credit profile. It is alarming that a reputable company like Vodacom would engage in such practices without addressing customer issues promptly.
I must emphasize that the way my situation has been handled is entirely unacceptable. It reflects poorly on Vodacom's commitment to customer satisfaction and care. I have been a loyal customer for [insert duration], and I expected better service from a company of Vodacom's stature.
I kindly request that you urgently investigate and resolve my query, as well as rectify the billing issues affecting my account. I also ask that you halt any further debits until this matter is resolved to prevent any further damage to my credit profile.
I believe that resolving this situation promptly and to my satisfaction will help restore my faith in Vodacom as a service provider. Please respond to this email or contact me directly at [your contact number] at your earliest convenience to address these issues.
I look forward to a swift resolution to this matter and hope that Vodacom can demonstrate a renewed commitment to its customers.
Dear Vodacom Customer Service Team,
I hope this email finds you well. My name is Lamkelo Jaxa, and I am writing to express my deep disappointment with the prolonged delay in addressing my cancellation request and resolving the charges associated with my account number ***.
I am genuinely concerned that this issue, which has persisted for over two months, could negatively impact my credit record and tarnish my long-standing relationship with Vodacom. Having been a loyal customer for more than a decade, I have never encountered such a frustrating and unsatisfactory level of service.
The primary issue at hand is the unavailability of my number, ***, for both calls and SMS. This has had severe consequences for my daily life, as I depend on this number for crucial services such as receiving OTPs for account access and banking notifications. The fact that someone else is currently using my number for unauthorized purposes is not only infuriating but also jeopardizes my personal and professional life.
I kindly request an urgent and thorough investigation into the matter to address the following concerns:
1. Cancellation of Services: I expect the prompt cancellation of any active services under account number ***.
2. Billing Reversal: The charges that have appeared on my account need to be thoroughly reviewed and reversed as they are unjust.
3. Restoration of Service: I require the immediate restoration of my number, ***, to its rightful owner, ensuring I regain control over my personal information and security.
4. Compensation for Inconvenience: Given the distress and potential risks I have faced due to this issue, I also request appropriate compensation for the inconvenience caused.
I sincerely hope that Vodacom can prioritize my concerns and resolve this matter swiftly. Please contact me at +*** or via email at *** at your earliest convenience to provide updates on the progress of this complaint and the actions taken to rectify the situation.
I am eager to see a swift and satisfactory resolution to this matter, as it not only affects my personal life but also has professional implications. I trust that Vodacom, a company with which I have had a long and positive history, will rise to the occasion and demonstrate the commitment to customer satisfaction that I have always associated with your brand.
Thank you for your attention to this pressing matter.
Sincerely,
Lamkelo Jaxa
Dear Vodacom Customer Service Team,
I hope this email finds you well. My name is Lamkelo Jaxa, and I am writing to express my deep disappointment with the prolonged delay in addressing my cancellation request and resolving the charges associated with my account number ***.
I am genuinely concerned that this issue, which has persisted for over two months, could negatively impact my credit record and tarnish my long-standing relationship with Vodacom. Having been a loyal customer for more than a decade, I have never encountered such a frustrating and unsatisfactory level of service.
The primary issue at hand is the unavailability of my number, ***, for both calls and SMS. This has had severe consequences for my daily life, as I depend on this number for crucial services such as receiving OTPs for account access and banking notifications. The fact that someone else is currently using my number for unauthorized purposes is not only infuriating but also jeopardizes my personal and professional life.
I kindly request an urgent and thorough investigation into the matter to address the following concerns:
1. Cancellation of Services: I expect the prompt cancellation of any active services under account number ***.
2. Billing Reversal: The charges that have appeared on my account need to be thoroughly reviewed and reversed as they are unjust.
3. Restoration of Service: I require the immediate restoration of my number, ***, to its rightful owner, ensuring I regain control over my personal information and security.
4. Compensation for Inconvenience: Given the distress and potential risks I have faced due to this issue, I also request appropriate compensation for the inconvenience caused.
I sincerely hope that Vodacom can prioritize my concerns and resolve this matter swiftly. Please contact me at +*** or via email at *** at your earliest convenience to provide updates on the progress of this complaint and the actions taken to rectify the situation.
I am eager to see a swift and satisfactory resolution to this matter, as it not only affects my personal life but also has professional implications. I trust that Vodacom, a company with which I have had a long and positive history, will rise to the occasion and demonstrate the commitment to customer satisfaction that I have always associated with your brand.
Thank you for your attention to this pressing matter.
Sincerely,
Lamkelo Jaxa