Urgent Complaint – Service Failure Vodacom

I previously logged a complaint with Vodacom and the matter was resolved, however the same issue is now reoccurring. Since 13 December 2025, the service has deteriorated to be non-existent.

I live on a farm with limited coverage and no alternative towers in range to provide equivalent service. This is not just an inconvenience—it presents a real safety risk. In the event of a farm attack or emergency, I am currently unable to make calls or access emergency services due to the degraded signal. This lack of service is unacceptable. I'm pointing to the the tower at Mutungo lodge and this was a stable connection until Saturday.

Your assistance will be greatly appreciated .