Urgent Complaint: Second Line Application & Failed Delivery – CPA Rights

am lodging a formal complaint regarding my second line application concluded on Friday 15 August 2025]. Today is Tuesday, and despite multiple attempts to obtain a delivery update, I have received no satisfactory assistance.

Yesterday, I called your customer service department, and the experience was appalling. I was issued a tracking number (***) for Skynet, yet Skynet has no record of this parcel. I am being sent in circles without any accountability or resolution.

This conduct is unacceptable and in clear violation of my rights under the Consumer Protection Act, 68 of 2008 (CPA), specifically:

Section 54 – my right to receive timely, efficient, and professional service.

Section 55 – my right to receive delivery of goods that are fit for purpose and within a reasonable time.

Section 56 – my right to expect delivery as promised, failing which I may demand resolution or cancellation.

Vodacom has failed to meet these obligations. I demand that a senior representative contact me urgently today to provide a proper delivery update and resolution. Should this matter remain unresolved, I will have no choice but to escalate it further to ICASA, the National Consumer Commission, and through public complaint channels.