Urgent Complaint: Router Down, Medically Housebound- Vodacom Must Call Me!

Vodacom, my router has completely stopped working and I have no connectivity.

I cannot come to a branch because I am on chronic medication and housebound. Phoning Vodacom is impossible - I tried last year and could not reach a human being after multiple attempts.

This is not acceptable. I need a callback on *** within 24 hours to arrange immediate support or a router replacement. I rely on internet for medical appointments, prescriptions, and emergencies.