GM
Gabriel M
1 reviews | Active since Aug 2020
06 Oct 2025, 10:31
Urgent Complaint: Internet Service Disruption & Lack of Feedback – SR***
Dear Vodacom Customer Service, I am writing to formally lodge a complaint regarding the ongoing disruption of my internet service, which has been down since Thursday, 2 October 2025. Despite logging a service request (SR***), I have not received any feedback or resolution to date. This prolonged outage is severely impacting my ability to work, as I operate from home and rely heavily on a stable internet connection. I have had to incur additional costs by purchasing mobile data to stay connected, which is placing a financial strain on me. I find the lack of communication and urgency in resolving this matter unacceptable. I request that this issue be escalated immediately and that I be provided with:
A clear update on the status of the service request. An estimated time for resolution. Compensation for the inconvenience and additional costs incurred.
Please treat this matter with the seriousness it deserves. I look forward to your prompt response.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Oct 2025, 11:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2025, 11:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
Gabriel M's updateReviewer Update
06 Oct 2025, 13:33Thank you for your response dated 6 October 2025 at 11:42.
However, I am disappointed that no timeline or actionable feedback has been provided regarding the restoration of my internet service, which has been down since Thursday, 2 October 2025. The delay is causing significant disruption to my work, and I am incurring additional costs to stay connected.
I respectfully request that this matter be escalated urgently. Please provide:
- A status update on service request SR***.
- A clear timeframe for resolution.
- Details of any interim support or compensation available.
I trust Vodacom values its customers and will treat this matter with the urgency it deserves.
GM
Gabriel M's update06 Oct 2025, 13:33
Reviewer Update
Thank you for your response dated 6 October 2025 at 11:42.
However, I am disappointed that no timeline or actionable feedback has been provided regarding the restoration of my internet service, which has been down since Thursday, 2 October 2025. The delay is causing significant disruption to my work, and I am incurring additional costs to stay connected.
I respectfully request that this matter be escalated urgently. Please provide:
- A status update on service request SR***.
- A clear timeframe for resolution.
- Details of any interim support or compensation available.
I trust Vodacom values its customers and will treat this matter with the urgency it deserves.
GM
Gabriel M's updateReviewer Update
06 Oct 2025, 16:13Dear Vodacom Customer Care,
I am writing to escalate a service issue that remains unresolved despite multiple attempts to seek assistance.
My internet connection has been down since Thursday, 2 October 2025, and I logged a service request (SR***) shortly thereafter. To date, I have received no feedback, no resolution, and no contact from a consultant as promised in your response dated 6 October 2025 at 11:42.
This outage is severely affecting my ability to work from home, and I have had to purchase mobile data at my own expense to remain connected. The financial and professional impact is significant, and the lack of communication from Vodacom is unacceptable.
I hereby request the following:
- Immediate update on the status of my service request and restoration timeline.
- Escalation to a senior technician or supervisor for urgent resolution.
- Compensation for the prolonged outage and additional costs incurred.
If this matter is not resolved within the next 48 hours, I will be lodging a formal complaint with ICASA.
I trust Vodacom will treat this matter with the urgency and seriousness it deserves.
GM
Gabriel M's update06 Oct 2025, 16:13
Reviewer Update
Dear Vodacom Customer Care,
I am writing to escalate a service issue that remains unresolved despite multiple attempts to seek assistance.
My internet connection has been down since Thursday, 2 October 2025, and I logged a service request (SR***) shortly thereafter. To date, I have received no feedback, no resolution, and no contact from a consultant as promised in your response dated 6 October 2025 at 11:42.
This outage is severely affecting my ability to work from home, and I have had to purchase mobile data at my own expense to remain connected. The financial and professional impact is significant, and the lack of communication from Vodacom is unacceptable.
I hereby request the following:
- Immediate update on the status of my service request and restoration timeline.
- Escalation to a senior technician or supervisor for urgent resolution.
- Compensation for the prolonged outage and additional costs incurred.
If this matter is not resolved within the next 48 hours, I will be lodging a formal complaint with ICASA.
I trust Vodacom will treat this matter with the urgency and seriousness it deserves.