Urgent Complaint: Fibre Service Not Delivered

Dear Vodacom/Vumatel Customer Service,

I am writing to formally lodge a complaint regarding the ongoing issues with my fibre service. For the past three weeks, I have been contacting your support team repeatedly without any resolution. Despite paying upfront for services, I still do not have access to the fibre connection I was promised.

This situation has become extremely frustrating. Not only am I paying for a service I do not have, but I am also incurring additional costs by purchasing airtime almost daily to follow up with your team, with no success. Each time I call, I receive the same response, but no progress is made.

I demand that this matter be taken seriously. Either my fibre service must be activated immediately, or I must be refunded the money I paid upfront. It is unacceptable to continue charging me for a service that has not been delivered.

Please treat this complaint with urgency and provide me with a clear resolution.