Urgent Complaint – Data Depleting & Poor Customer Service

Dear Vodacom Customer Care,

I am extremely frustrated with the service I have received regarding a serious issue with my data usage. On Tuesday, I called your customer care line after noticing that my data was depleting within minutes. I loaded 1.2GB twice, and both bundles were depleted in less than 5 minutes. I then loaded an additional 17MB, and the same thing happened.

I spoke to a consultant between 08:40 - 09:00, who identified the issue and reimbursed me with 1GB, but that data also disappeared immediately. She informed me that she had logged a service ticket for investigation. Later that day, I followed up with another consultant, Nokuzola, who confirmed that the ticket was in progress.

However, today (Thursday), when I followed up again, I was told by consultant Kholeka that no ticket had been logged. How is this possible when two consultants previously confirmed it was created and in progress? I request that you pull the call recordings to verify this.

Only today, after more than two days of being unable to use my data, Kholeka finally created a service ticket with reference number ***. On Tuesday, I was not even given a reference number, leaving me unaware that no action was being taken.

It is unacceptable that I have been left without a resolution for over two days and cannot load data because it keeps disappearing. I need this issue resolved immediately.

Please provide urgent feedback on: 1. The status of my issue and a resolution timeline. 2. Why the initial ticket was never created or tracked properly. 3. Compensation for the lost data and inconvenience caused.

Thanks