Urgent Billing Dispute and Lack of Response – Immediate Attention Required

Dear Vodacom Customer Care,

I am writing to formally raise a concern regarding an unexplained debit of R498.00 from my account on 08/09/2025, shortly after receiving my new device on 01/09/2025. Please note that my agreed debit order date is the 28th of each month.

Despite contacting Vodacom Customer Care on three separate occasions, I have yet to receive any satisfactory explanation or resolution regarding this charge. I was informed that the matter would be escalated, but to date, I have received no feedback whatsoever. During my most recent call, I was told a complaint would be logged and that I would receive a reference number within 24 hours—this has also not happened.

Additionally, I attempted to follow up via your 082135 number, but the new automated system keeps disconnecting my call, making it impossible to speak with a consultant.

This level of service is unacceptable. I should not be forced to chase after a service provider for a basic billing query. If I do not receive a clear explanation and resolution by the end of today, I request that you make immediate arrangements to collect the device, as I will be taking my business to a service provider that values its customers and provides efficient support.

I trust that this matter will now receive the urgent attention it requires.