Urgent Assistance Required – Ongoing Network and Internet Connectivity Issues in Vierfontein

Good day ICASA

I reside in a town called Vierfontein and have been experiencing ongoing network and internet connectivity issues for quite some time. I have logged multiple complaints through the call centre, HelloPeter, and Facebook, yet no one has been able to provide a lasting solution.

I currently pay just under R600 per month for my Home Internet service. Despite this, we in Vierfontein constantly experience interruptions where both the network and internet connection drop randomly. During these outages, it is impossible to access the internet or make phone calls.

This issue affects the entire neighbourhood, not just my household. Each time I report the problem, I am assured that it has been resolved, only for it to resurface within two weeks. This leads me to believe that the root cause is known but not being properly addressed.

As of 12 October 2025, the connection is dropping approximately every five minutes. I was promised that a technician would visit my home this past week, but I have now been informed that no timeframe can be given for when that will happen.

Previously, I was even advised to cancel my current contract because the 100 Mbps service is allegedly not available in my area, and that I should instead take out a new contract for 50 Mbps or less. However, this explanation does not make sense, as my neighbours with lower-speed plans and even those using mobile data are experiencing the same issue.

I do not believe it is fair to continue paying for a service that does not function properly. I also work from home, and these constant interruptions are placing my job at risk — my employer is growing increasingly frustrated with the unreliable connectivity.

I kindly request your urgent intervention to ensure that this matter is properly investigated and resolved.

Thank you for your attention to this matter. Vierfontein Resident