Urgent Assistance Required: Invoices for Deregistered Account

To the Vodacom Customer Care Team, I am writing to express extreme disappointment with the inability to obtain necessary invoices for a mobile number that was previously registered under my name. The Challenge: For over a week, I have been attempting to contact a Vodacom representative who can assist with accounts that are no longer active on the network. 1. TOBI/Automated Systems: The automated chat and telephonic systems are unusable as they require the number to be active and registered on the network, preventing me from getting past the initial prompts. 2. Call Centre: Calling general Vodacom numbers leads to the same dead-end, as the system does not recognise the number as an active line, and there is no option to speak to an accounts or cancellations department. 3. Regional Offices: I resorted to calling a regional office and left a detailed message outlining my situation and providing my current contact number more than a week ago and I have yet to receive a call back. As a former customer, I require these financial records for tax and accounting purposes. This is a basic administrative request that should not take over a week and multiple failed attempts to resolve. Required Action: I demand that an accounts specialist who can access records for deregistered accounts calls me back immediately to arrange for the electronic delivery of the outstanding invoices. This lack of support for previous customers is unacceptable, and I hope this public review finally prompts the necessary internal escalation. Heidi Kuyper