Urgent Assistance Required – Incorrect Handover of My Account to Collections

Urgent Assistance Required – Incorrect Handover of My Account to Collections

Dear Vodacom Customer Care,

I am writing to formally raise a concern regarding my account, which has been incorrectly handed over to a collections team that is not Vodacom.

I have confirmed multiple times that I only hold an insurance policy with Vodacom. I do not have any other products or services with Vodacom. My daughter has fallen behind on the insurance payments, but this does not justify my account being handed over to external collections.

I have reviewed my insurance policy documents, and there is no clause that allows this action. Despite my previous complaints and calls, I have not received any assistance or explanation. I also contacted VVM directly, but they confirmed they do not know why my account was handed over.

I kindly request that this matter be corrected urgently and promptly, and that my account be reinstated correctly under Vodacom.

For communication, please note the following: • My phone is currently not working. • You can reach me directly via email at: *** • Alternatively, you may send an SMS to: *** • Please note, the number you have been calling ***) belongs to my daughter, who is at work during the day.

I would appreciate your urgent attention and a clear resolution to this matter.

Thank you in advance for your assistance.