URGENT ASSISTANCE REQUIRED AND NOT GIVEN

Dear Sir/Madam, Since Saturday morning (4 December 2021) I have not been able to make any calls or use my data on this number. I am only able to receive calls. I have already done the following: 1. Went to Centurion Mall branch on 4 Dec 2021, they did a network sync and told me to restart phone every half hour – this did not work; 2. Called 082 135 Monday 6 Dec 2021, got reference number ***, network sync was done again. Told that I would get feedback in 24 hours – this did not happen, issue still remains; 3. Went to Sandton City branch on Tuesday 7 Dec 2021, told that I need to do a sim swop; 4. Went to Morningside Shopping Centre Chatz branch same day and did a sim swop – did not help, issue still persists; 5. Called 082 135 again same day, spoke to Jennifer, told that she is waiting for feedback from technicians – never heard from them again, not assisted, issue still persists; 6. Called 082 135 on 8 Dec 2021, spoke to Winnie, she is requesting feedback from technicians – still waiting, issue persists; 7. If I put my sim in another phone, the issue still persists – told this to all consultants spoken to; 8. We have tried to choose other providers at Network Selection – this does not work. I am getting NO ASSISTANCE from Vodacom, as I just have to keep waiting for feedback that never comes. I am desperate for assistance and need to be able to use my phone. Kindly assist urgently.