Urgent and Serious Complaint: ********* Charges and ************** by Vodacom

I am beyond frustrated and outraged by the continuous SMS notifications about my Vodacom account balance, which keeps increasing monthly despite no longer having a contract with Vodacom. My SIM card was converted to prepaid about 3 years ago. Despite this, I am unable to stop the debit order, and no one is assisting in removing this charge from your system. I demand that this issue be looked into immediately and that I be fully refunded for all the months I have been wrongly charged. This is absolutely uncalled for and *********.

Should this not be resolved promptly, I will escalate this matter to ICASA’s Consumer Protection Unit with all evidence of these unwarranted charges.

Moreover, every time I call in, I am told that I am not the account holder, as if you are assuming my gender based on my voice. This level of ************** is unacceptable. I demand a call immediately and to be assisted without further delay.

Sort this out NOW.