Urgent account that is in arrears account number I***2 - Vodacom managers are not calling me back to make an arrangement

My account is in arrears. And it is not affordable because the bill was not suspended or stopped as i requested in November or December. I was also promised that my numbers would have been converted to prepaid (which never happened). They were supposed to suspend the billing since last year. The account is impossible to pay due to the fact the billing keep running and accumulating every month which is now sitting at R150000. If that is not reversed I will not be able to pay this account. I therefore ask that I talk to a manager to resolve this issue as soon as possible. I want to eventually pay up the arrears but it seems that Vodacom is making it very difficult to make an arrangement that is affordable.

I left a message with a consultant named Rumani who referred me to a manager Zanele Masuku previously. I have now left a message with Duduzi today 17 February.

I also sent request to the Vodacom Facebook team for the manager to contact me. That was done on 28 November and 9 & 10 February.

I was informed that my handsets is in process of being blacklisted, so i therefore plead with Vodacom to contact me before they completely blacklist. I want to make an arrangement and speak to a manager. Please can you contact me urgently. I am using the below mentioned prepaid number

Kind regards

Jennitha Jagadasan (Jungitoo) ***