!!!!!!!!!! URGENT

What the **** do I need to do in order to get a paid up letter from Vodacom. This is actually Bull****. Now I'm getting an invoice that I owe R109. I ain't paying **** Vodacom is messing up with my credit profile. For a mistake or negligence that was done by their agent Naidoo. This is ***. Please can can someone sort this out. I have been writing on Hello Peter for the 100th time. Venice or Denise knows the matter but she doesn't provide feedback after she informed me that on the 30st of September the matter will be resolved. I will take further action against Vodacom if this doesn't get resolved today!